Wholesale terms

Who can hold a wholesale account

Wholesale accounts are for qualified professional practitioners and their businesses. Beauty Aesthetics Academy UK Limited, trading as The Beauty Aesthetics Academy, verifies each applicant's qualifications and approves access category by category. Approval for one category does not give access to any other.

Qualification verification

You must provide accurate information and documents that belong to you. We may ask for further evidence at any time. Submitting false or altered qualification documents ends your account immediately and may be reported where the law requires.

Refusing, suspending or closing an account

We may refuse an application, limit an account to certain categories, or suspend or close an account, including where we cannot verify a qualification or these terms are broken.

Professional use only

Products are supplied for professional use by the approved practitioner, within the scope of their qualifications and insurance, and in line with the manufacturer's instructions.

No prescription-only medicines are sold through Academy Wholesale.

Your account is personal to you and your business

You must not share your sign-in details, allow anyone who has not been verified to order through your account, or publish or share trade prices. We do not use intrusive monitoring; we may review how accounts are used to protect the service.

Ordering

An order is accepted when we confirm it by email after payment. We may decline or cancel an order, for example where stock is not available or eligibility cannot be confirmed, and will refund any payment for it in full.

Prices and VAT

Trade prices are shown to approved accounts and may change. VAT is charged where it applies, at the rate shown at checkout.

Delivery

We do not deliver wholesale orders at present. Delivery terms will be set out here before delivery is offered. Starter kits are collected at your training (see below).

Damaged goods, returns and batch or expiry issues

If anything you receive is damaged, incorrect, missing or close to its expiry date, tell us at academy@thebeautyaestheticsgroup.co.uk as soon as you can. Your statutory rights apply. For starter kits, see below.

Product recalls and safety notices

We record the batch and expiry of products where required, so that we can contact you if a manufacturer or regulator issues a recall or safety notice. You agree to act on such notices.

Starter kits

A starter kit is a physical product, sold separately from any course. When you add one to a course booking it is a separate line on your payment, paid in full, and it has its own terms, separate from the course booking and cancellation terms. Its price is never added to your remaining course balance.

We tell you what a kit includes before you buy it and never substitute an item without telling you.

Collection

Your kit is reserved for you and handed to you at your practical training. We do not post kits at present.

Cancelling before collection

You can cancel a kit at any time before you collect it by emailing academy@thebeautyaestheticsgroup.co.uk. We refund the kit price in full, to the card you paid with, within 14 days.

Changing your mind after collection

If you bought the kit as a consumer, you also have 14 days from the day you collect it to cancel without giving a reason. Tell us within that time, then return the kit to the Academy within 14 days of telling us; we refund you within 14 days of receiving it back. Please take reasonable care of the items: we may reduce the refund to reflect any loss in value caused by handling them beyond what is needed to check them.

The right to cancel does not apply to an item that was supplied sealed, is not suitable for return for health-protection or hygiene reasons, and has been unsealed after it was handed to you. An item that is still sealed, or that was not supplied sealed for those reasons, is covered by the right to cancel in the usual way.

Damaged, faulty or missing items

Every item must be as described, of satisfactory quality and fit for purpose. Please check your kit when you collect it and tell us about anything damaged, faulty or missing as soon as you can. If an item is faulty, you are entitled to a repair, replacement or refund as the law provides.

Recalls and safety notices

We keep a record of the items in your kit and their batch numbers where shown, so that we can contact you about any recall or safety notice from a manufacturer or regulator. Please act on any notice we send you.

If your course booking is cancelled

If your course booking is cancelled or refunded before you have collected your kit, we refund the kit in full, unless you tell us you would like to keep it, in which case we agree with you how you will collect it. If you have already collected it, the rights above apply.

None of these terms affect your statutory rights.

Contact

Questions about these terms: academy@thebeautyaestheticsgroup.co.uk.